These are the ATS keywords, credentials, and software terms that recur across current it support specialist job descriptions — organized so you can scan for what your resume is missing. Placement matters as much as presence: an ATS keyword buried in a skills list ranks lower than the same term used in context inside an experience bullet.
Title variants
- IT Support Specialist
- IT Support Technician
- Helpdesk Analyst
- Service Desk Analyst
- Desktop Support Analyst
- 1st Line Support
- 2nd Line Support
- Technical Support Specialist
OS and platforms
- Windows 10
- Windows 11
- macOS
- Microsoft 365
- Office 365
- Active Directory
- Microsoft Entra ID
ITSM tools
- ServiceNow
- Jira Service Management
- Zendesk
- Freshdesk
- ManageEngine
- ticketing system
ITIL
- ITIL
- incident management
- SLA
- first contact resolution
- FCR
- change management
- problem management
- request fulfilment
Microsoft stack
- Exchange Online
- SharePoint
- Teams
- Intune
- Azure AD
- SCCM
- WSUS
- OneDrive
Remote support
- RDP
- Remote Desktop
- TeamViewer
- AnyDesk
- remote access
Networking
- VPN
- DNS
- DHCP
- TCP/IP
- network troubleshooting
- connectivity
Certifications
- CompTIA A+
- ITIL Foundation
- Microsoft Certified
- MCP
Long-tail phrases
- IT support specialist resume examples
- how to write a helpdesk resume
- IT support cv
- service desk analyst resume
- desktop support resume
Pasting these terms into your resume verbatim without matching context can read as keyword stuffing to a human reviewer, even if it passes the ATS. The full IT Support Specialist resume guide shows where each category belongs and how to work it into real experience bullets.