These are the ATS keywords, credentials, and software terms that recur across current it manager job descriptions — organized so you can scan for what your resume is missing. Placement matters as much as presence: an ATS keyword buried in a skills list ranks lower than the same term used in context inside an experience bullet.

Title variants

  • IT Manager
  • IT Director
  • Technology Manager
  • Infrastructure Manager
  • IT Operations Manager
  • Head of IT
  • IT Lead
  • Senior IT Manager
  • Group IT Manager

Service management

  • ITIL
  • ITIL v4
  • incident management
  • change management
  • problem management
  • SLA
  • service level agreement
  • KPI
  • CMDB
  • service desk
  • help desk
  • ServiceNow
  • Zendesk
  • Freshservice
  • Jira Service Management

Microsoft ecosystem

  • Active Directory
  • Azure AD
  • Entra ID
  • Microsoft 365
  • M365
  • Office 365
  • Azure
  • Exchange Online
  • Teams
  • Intune
  • Defender
  • SCCM
  • Endpoint Manager

Cloud and infrastructure

  • AWS
  • Azure
  • GCP
  • Google Workspace
  • hybrid cloud
  • cloud migration
  • VMware
  • Hyper-V
  • virtualisation
  • storage
  • networking
  • Cisco
  • Fortinet
  • firewall
  • VPN
  • VLAN
  • SD-WAN

Security and compliance

  • ISO 27001
  • SOC 2
  • GDPR
  • HIPAA
  • PCI DSS
  • Cyber Essentials
  • NIST
  • penetration testing
  • patch management
  • endpoint security
  • MDM
  • disaster recovery
  • business continuity
  • BCP
  • RTO
  • RPO

Budget and procurement

  • IT budget
  • capex
  • opex
  • cost reduction
  • vendor management
  • contract negotiation
  • RFP
  • procurement
  • total cost of ownership
  • TCO

Qualifications

  • ITIL Foundation
  • ITIL v4
  • PRINCE2
  • PMP
  • PMI
  • CompTIA Project+

Long-tail phrases

  • IT manager resume
  • how to write an IT manager resume
  • IT director resume
  • IT operations manager cv
  • infrastructure manager resume
  • head of IT resume
  • IT manager job description cv

Pasting these terms into your resume verbatim without matching context can read as keyword stuffing to a human reviewer, even if it passes the ATS. The full IT Manager resume guide shows where each category belongs and how to work it into real experience bullets.