These are the ATS keywords, credentials, and software terms that recur across current help desk technician job descriptions — organized so you can scan for what your resume is missing. Placement matters as much as presence: an ATS keyword buried in a skills list ranks lower than the same term used in context inside an experience bullet.
Title variants
- Help Desk Technician
- Helpdesk Technician
- IT Help Desk
- Help Desk Analyst
- Technical Support Representative
- Tier 1 Support
- Tier 2 Support
- Service Desk Technician
OS and platforms
- Windows 10
- Windows 11
- macOS
- Microsoft 365
- Office 365
- Active Directory
- Microsoft Entra ID
ITSM tools
- ServiceNow
- Zendesk
- Jira Service Management
- Freshdesk
- ManageEngine
- ticket management
- ticketing system
ITIL and metrics
- ITIL
- incident management
- SLA
- first call resolution
- FCR
- first contact resolution
- CSAT
- escalation
- knowledge base
Microsoft stack
- Outlook
- Teams
- SharePoint
- OneDrive
- Exchange Online
- Intune
- Azure AD
Remote tools
- Remote Desktop
- RDP
- TeamViewer
- AnyDesk
- remote support
- screen sharing
Hardware
- hardware troubleshooting
- laptop support
- desktop support
- printer support
- peripheral
- imaging
- asset management
Certifications
- CompTIA A+
- ITIL Foundation
- Google IT Support Certificate
- Microsoft Certified
Long-tail phrases
- help desk technician resume examples
- how to write a helpdesk resume
- IT helpdesk cv
- Tier 1 support resume
- technical support resume
Pasting these terms into your resume verbatim without matching context can read as keyword stuffing to a human reviewer, even if it passes the ATS. The full Help Desk Technician resume guide shows where each category belongs and how to work it into real experience bullets.